Without communication skills, technical capabilities are not worth as much as they could be. Even the best ideas, strategies and work plans must be effectively communicated to have value. In our information-overloaded business world, being heard and getting what you need is more challenging than ever.

This course teaches techniques for creating high-impact, meaningful communication with co-workers, clients and stakeholders. Through practical exercises, group discussions and case studies, delegates will learn how to determine their own communication style, identify the communication styles of the audience and adapt the delivery accordingly. This course will provide hands-on practice in crafting persuasive messages, facilitating dialogue and making powerful communications. It will address common communication fallacies and ways to identify where a miscommunication has occurred. The course will also address issues related to communication in a virtual and global environment.

Attendees will walk away from the course firmly grounded in key communication techniques as well as possessing the additional tools necessary to apply these techniques to their work environment. They will also be able to implement standard communication planning processes to ensure that every communication is high-impact and well-structured.