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What are cookies ?
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.
As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data. The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
What types of cookies do we use ?
Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket, and checkout securely. Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. These data help us understand and analyze how well the website performs and where it needs improvement. Marketing: Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns. The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well. Functional: TThese are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing content of the website on social media platforms. Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.
The below list details the cookies used in our website.
|_ga||The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.|
|_gat_UA-74240419-2||A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. The pattern element in the name contains the unique identity number of the account or website it relates to.|
|_gcl_au||Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services.|
|_gid||Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.|
|_GRECAPTCHA||This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks.|
|cf_ob_info||The cf_ob_info cookie is set by Cloudflare to provide information on HTTP Status Code returned by the origin web server, the Ray ID of the original failed request and the data center serving the traffic.|
|cf_use_ob||Cloudflare sets this cookie to improve page load times and to disallow any security restrictions based on the visitor's IP address.|
|cookielawinfo-checkbox-advertisement||Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category .|
|cookielawinfo-checkbox-analytics||This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".|
|cookielawinfo-checkbox-functional||The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".|
|cookielawinfo-checkbox-necessary||This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".|
|cookielawinfo-checkbox-others||This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.|
|cookielawinfo-checkbox-performance||This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".|
|test_cookie||The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.|
How can I control the cookie preferences ?
- Who we collect personal information from.
- What personal information we collect.
- Why we collect your personal information.
- How we use your personal information; and
- What rights you have in relation to your personal information.
- You can access the information we hold about you and ask for that information to be corrected; and
- You can make a complaint about the way we have handled your personal information.
- Course Registration.
- Correspondence between yourself and the company in terms of using our services.
- Employment and personnel matters relating to staff and contractors.
- Facilitating appointments.
- Facilitating meetings.
- Contract management.
- Complaints (including privacy complaints) and feedback provided to us.
- Requests under the Promotion of Access to Information Act, 2000 (PAIA).
- Legal advice provided by lawyers.
- Paper-based forms.
- Online (web-based forms and e-mail); and
- Phone calls, faxes and face to face meetings.
- Course registrations forms
- Google analytics
- Linked In
- Certain third-party service providers may collect or check information from or about you on our behalf. For example, where we use external employment agencies, vetting agencies, credit bureaus, lawyers, accountants, consultants, professional bodies, banks, travel agencies, non-government organisations and security companies.
- Some of this information is passed on to third party partners who are our academic, training and content partners.
- We only collect personal information where that information is reasonably necessary for, or directly related to, one or more of our functions or activities.
- We collect information that you give to us directly via our website contact forms.
- We collect information from you when you apply for a job, internship and if you are successful and we employ you, give you an internship.
- We may also collect information about you from third parties, like educational bodies or previous employers.
- We also collect information about employees’ and interns’ use of email and the internet to monitor and review e-mail and internet activity, where we believe it is reasonable and necessary to detect abuse or unlawful activity on the department’s resources. You cannot expect privacy in this regard.
- We collect information you give us directly via contact or feedback forms.
- We also use common technologies (including ‘cookies’) to track use and improve user experience. Only employees can access the digital platforms, so we can identify users.
- We collect information from you when you apply to be listed on our supplier database and bid to supply goods or services to us.
- We may also collect or check information about you from various private or public bodies, such as banks or tax authorities.
- We collect information you give us when you send us a letter, an email or text message, or when you use social media or our call centre to contact us.
- We also collect personal information when it is directly relevant to the specific services, we provide to you.
- Your name, address and contact details (for example your phone number or email address);
- Information about your identity (such as date of birth, country of birth, passport details, visa details and driver’s licence);
- Information about your personal circumstances (for example age, gender, marital status and occupation);
- Information about your financial affairs (for example payment details, bank account details, and business and financial interests);
- Information about your employment (for example applications for employment, work history, referee comments and remuneration); and
- Government identifiers.
- Your health.
- Your membership of a professional or trade association, or a trade union.
- Your racial or ethnic origin.
- Criminal activities you may have been involved in; and
- Your biometrics (including photographs and voice or video recordings of you).
- Job Applicants and employees: We usually collect detailed personal information about your educational, employment, financial and criminal background, and any other relevant information such as images of you, fingerprints, drivers licence details, vehicle registration number, tax number and bank account details. We may also need further information about matters such as health issues and family members, where relevant to the employment relationship.
- Suppliers, service providers, contractors and consultants: We often collect detailed personal information about your qualifications, experience or suitability as a supplier, and other relevant information such as bank account details and VAT number. We may also need further information relevant to the business relationship, such financial statements or information about solvency.
- Visitors to our buildings and facilities: We usually collect close circuit television (CCTV) images (and audio recordings, where applicable) of visitors to buildings and facilities, as well as names, identity numbers and contact details.
- Business information will be collected to maintain governance structures and operational requirements to manage the relationship between entities and individuals in respectful manner.
- To communicate and manage our relationship with you.
- To provide you with courses and facilitated interventions that your company may sign you up for.
- To manage security and access control to our buildings and facilities; and
- For record keeping and other administrative purposes, as required by law.
- As a registered training provider, we are required to by law to maintain full records of delegates for reporting purposes.
- You would reasonably expect us to use the information for that purpose.
- It is legally required or authorised, such as by a law, or a court or tribunal order.
- It is reasonably necessary for an enforcement-related activity.
- We reasonably believe that it is necessary to lessen or prevent a serious threat to the life, health, or safety of any individual, or to public health or safety.
- We have reason to suspect that unlawful activity, or misconduct of a serious nature, that relates to our functions or activities has been, is being or may be engaged in and we reasonably believe that it is necessary for us to take appropriate action in relation to the matter.
- It is reasonably necessary for the establishment, exercise or defence of a legal or equitable claim; or
- The information is used only for historical, statistical or research purposes and is not published in an identifiable form.
- Sell or rent personal information.
- Use your personal information for purposes that are different, unusual or unexpected in relation to the reason for collecting it in the first place; or
- Share your personal information with third parties in circumstances other than the ones we have referred to above.
- We try to obtain your consent to collect and use your personal information, where practical.
- You do not normally have to give us personal information, but if you do not, we may not be able to communicate with or provide services to you. You may also ask us not to send you unsolicited messages (opt-out), but then we cannot tell you about services or future events that may be important to you.
- You may access personal information we hold about you and ask us to correct or delete any that is wrong, irrelevant, out of date, misleading and so on. But we may check your identity before giving you access.
- You also have certain rights to withdraw consent or object to us using your personal information under POPIA, but these rights are limited. For example, if the purpose for which your personal information was requested initially does not exist anymore you may request that the information may no longer be used. We can decline your request to delete the information from our records if other legislation requires us to retain the information.