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business skills courses
Communicating up: winning strategies for successful executive conversationsThis course focuses on what executives really care about in order to tailor messages and prepare for executive conversations, including those that are unplanned.
Getting face time with executives in order to get a message across quickly, in a clear, concise and direct manner can be challenging. Because of this it is crucial that each conversation is professional and effective. This course helps delegates practice and perfect demonstrated strategies and techniques for communicating effectively with top-level and senior executives.
This course focuses on what executives really care about in order to tailor messages and prepare for executive conversations, including those that are unplanned. Delegates will be able to recognise communication techniques that executives commonly use, react to them; practice active listening and get messages across quickly; understand how to earn and maintain trust; learn to demonstrate the value they can offer and use techniques of persuasion appropriately. They will also learn tips and strategies for how to successfully navigate difficult conversations, such as communicating bad news and practice techniques for regaining and maintaining trust when faced with conflict, while convincing the executive that collaboration is the key to a successful engagement and deliverable.
In this course experience, delegates will review foundational knowledge before class in an online setting and spend most of the class time practicing and applying these techniques to real-world scenarios—including their own— in a series of discussions and role-play exercises.
Pre-work: Delegates will need to download, complete and bring to class their participant guide, completed pre-work assignments (1-2 hours to complete) and a laptop or other device.
you will learn
- Plan for successful communications with executives
- Use an executive-oriented mindset, content, language and style
- Be prepared for impromptu communications
- Compose a situation-appropriate message to an executive
- Establish rapport and build and maintain the executive’s trust
- Persuade and influence executive decisions
- Apply a structured approach to navigating difficult conversations